Privacy Policy

Flam Winery Ltd.
Last updated: May 2026

Flam Winery Ltd. (hereinafter: “Flam Winery”, “we”, or “the Company”) respects the privacy of users of the website www.flamwinery.com (hereinafter: “the Website”) and the privacy of any person who engages with us. This Privacy Policy explains how we collect, process, store, and protect personal information, whether when browsing the Website, making purchases, subscribing to our newsletter, contacting customer service, participating in marketing activities, or through any other means.

This policy applies to all of the Company’s services, product sales, and activities, including through digital channels, websites, and/or social networks (“the Services”).

Information may be collected, among other ways, through the following services:

  • Communications with the Company in connection with the purchase and distribution of the Company’s products;
  • Use of the Website;
  • Enrollment in the Company’s customer club;
  • Inquiries to the Company’s customer service or sales center;
  • Additional services provided by the Company.

We wish to inform you that you are under no legal obligation to provide us with any personal information. However, failure to provide certain information may prevent you from using some of the Services. Please read this policy carefully — use of the Website and/or provision of details to the Company constitutes your consent to its terms.

This policy is written in the masculine form for convenience only and also addresses feminine and plural forms as applicable.

1. Definitions

  • “Processing of Information” — any action performed on personal information, including collection, recording, storage, use, transfer, disclosure, and deletion.
  • “Database” — a computerized collection of data containing personal information, as defined by law.
  • “Privacy Protection Authority” — the authority empowered by law to supervise its implementation.

2. Types of Personal Information We Collect

In the course of using our Services, we may collect the following types of information:

Identifying and Contact Details

  • Full name;
  • Residential address and/or delivery address;
  • Email address;
  • Telephone numbers (landline and/or mobile) and fax number;
  • Date of birth, age, and age group (including for age verification purposes as required by law for the sale of alcoholic beverages);
  • Gender and marital status;
  • Username and password;
  • Browsing language and responses to marketing communications.

Financial and Economic Information

  • Payment method details (processed through secure payment providers — we do not store full credit card numbers);
  • Business registration number, business license, withholding tax certificate, and bookkeeping authorization.

Product Purchase Information

  • Purchase history, transaction details, and invoices;
  • Product preferences, previous purchases, and consumption habits.

Public Information and Information Permissible for Use Under Law

  • Online data such as your internet service provider details, IP address, pages visited, time and duration of visit, cookie identifiers and device identifiers, pages viewed and actions taken on the Website, browser type, operating system, and device characteristics through which the Website is accessed, and additional details indicating how you use the Website, collected through automated tools.

Documentation of Communications with You

  • Any information provided directly by you;
  • Documentation of communications with you — including in connection with your inquiries to the Company, the customer service center, or the sales center — including recording of telephone conversations and correspondence with you through various communication channels (telephone, email, and/or messaging applications such as WhatsApp);
  • Any additional information necessary for the purposes set forth in this policy.

3. Purposes of Information Processing

We use personal information for the following purposes:

  • To provide you and others with products, and to tailor them and the Website’s services to customers’ needs and characteristics;
  • To carry out delivery, prepare and issue invoices, and collect payment for products you have ordered;
  • To communicate with customers for various purposes, including providing customer service, marketing and advertising existing and new products, and informing customers on various matters, such as information we are required to provide by law;
  • To perform management, control, and improvement operations of the Company’s systems, to monitor and supervise the extent of use of the various Services, to improve services and products, to prevent fraud and misuse, to maintain procedures and policies (such as bookkeeping audits, information security, billing and collection), and for legal purposes (such as compliance with legal requirements and disclosure of information pursuant to court orders).

4. How Information Is Collected

We collect personal information in three main ways:

  • Information provided directly by you — when registering on the Website, placing orders, contacting customer service (including recorded telephone conversations), subscribing to the newsletter, participating in marketing activities, and completing various forms. Such information is entered solely at your own discretion;
  • Information collected automatically — when you use our Website, information about you is collected automatically by the Company’s systems and third parties involved in operating the Website;
  • Information from third parties — we may receive information about you from third parties such as credit companies, government authorities, suppliers, lawful databases, public information, and any other information you have consented to transfer to the Company. Subject to your privacy settings, we may receive information from operators of social networks on which you have an account. We may process information stored in our databases.

5. Use of Information

We retain personal information for as long as reasonably required for the purposes set forth in this policy, and in accordance with legal requirements applicable to record-keeping, transactions, and account management, and for the purpose of preserving and/or presenting evidence regarding the relationship between the Company and its customers. The information we collect is used for a variety of purposes, including:

  • To provide you and others with products, and to tailor them and the Website’s services to customers’ needs and characteristics;
  • To carry out delivery, prepare and issue invoices, and collect payment for products you have ordered;
  • To communicate with customers for various purposes, including providing customer service, marketing and advertising existing and new products, and informing customers on various matters, such as information we are required to provide by law;
  • To perform management, control, and improvement operations of the Company’s systems, to monitor and supervise the extent of use of the various Services, to improve services and products, to prevent fraud and misuse, to maintain procedures and policies (such as bookkeeping audits, information security, billing and collection), and for legal purposes (such as compliance with legal requirements and disclosure of information pursuant to court orders).

6. Transfer of Information to Third Parties

We do not sell, rent, or transfer personal information to third parties for their independent marketing purposes. We may share information only under the following circumstances:

  • Subcontractors and suppliers for whom the information is required in order to supply the products you purchased from us (for example, logistics and delivery services, payment processing and invoice generation, data processing and marketing operations, Website hosting, customer service, marketing and mailing, data analysis, statistics, and research);
  • In connection with the transfer of information to credit data companies;
  • Subject to legal requirements, the Company shall be entitled to transfer all information in its possession about you to a third party;
  • In connection with the transfer or assignment of its business (in whole or in part) to such third party, or in connection with reorganization, transfer of activity in whole or in part, merger, joint ventures, and other transactions relating to the Company’s business (including in the course of negotiations for such transactions), and for the purpose of continuing to supply products, provide customer service, sell, collect payment, and the like by the third party. In such case, the third party receiving the information shall be subject to restrictions on the use of information as applicable to the Company and as set forth in this Privacy Policy;
  • Government authorities — disclosure of information to authorities, law enforcement bodies, courts, and regulators, when required by law, pursuant to a court order, or for the purpose of protecting the rights of the Company, its customers, or the public;
  • The Company may transfer information about you to third parties for the purpose of protecting its legitimate interests (for example, in the course of legal proceedings or dispute resolution proceedings to which the Company is a party);
  • Your consent — in any other case in which we have obtained your express consent.

7. Cookies and Automated Information Collection Technologies

In order to provide you with faster and more efficient service, to identify you upon return visits to the Website, and to save you, among other things, from having to re-enter various personal details you have previously provided, we use technology known as cookies, which are unique internal markers registered in the end user’s browser, as well as other technologies such as Google Analytics or Pixel (hereinafter: “Automated Collection Technologies”). Automated Collection Technologies are not computer software and do not have the ability to read other information or perform any actions on your computer or mobile phone. Some Automated Collection Technologies expire when you close your browser, while others are stored on your device or computer.

Automated Collection Technologies enable us to monitor the activity you perform on the Website and to improve your browsing experience, service, and information security. In addition, Automated Collection Technologies are used by us to improve marketing activities on the Website. For example, Automated Collection Technologies enable us to collect and characterize various data about customers and about how online services are used, actions taken within them, usage preferences, advertisements to which users were exposed, tailoring of services and products to users’ personal preferences or needs, and tailoring and targeting of advertisements and marketing content in accordance with the information and data collected and processed.

For this purpose, Automated Collection Technologies collect and transmit information, including about your actions on the Website, as well as information about the end device from which browsing takes place. This information includes, among other things, operating system version, browser type, IP address, time spent on the Website or on any given page, geographic location, and more.

The Company may permit companies and third parties to use the Website for the purpose of advertising their services.

If you do not wish to allow us to collect information about you through the use of Automated Collection Technologies, you may opt out by changing your browser and/or end device settings. You may also delete Automated Collection Technologies from your computer at any time. However, disabling Automated Collection Technologies may result in your inability to use some of the services and features on the Website. Changing browser or computer settings as described above is solely your responsibility.

The Website contains links to third-party services that are not under our control. We are not responsible for the privacy practices of such third parties. For your convenience, relevant links are provided below:

Upon your first visit to the Website, a cookie consent notice will be displayed. You may manage and change your cookie preferences at any time through your browser settings. Please note that blocking certain cookies may affect your experience of using the Website.

8. Retention Period of Personal Information

The Company will retain personal information about you for the period required to fulfill the purposes set forth in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Information Security

The information stored by us is secured using appropriate tools designed to protect your privacy and prevent unauthorized access to the information (such as firewall, SSL, and additional protection and encryption measures). However, we cannot guarantee absolute immunity against intrusions into our systems, which may result in disclosure of information, disruptions, or service interruptions. We undertake to make every reasonable effort to protect the Website and the computerized database; however, it is agreed that in the event of intrusion, disruption, breach, or disclosure of information, you shall have no claim or complaint against us.

10. Your Rights Regarding Personal Information — Right of Access and Correction

In accordance with the Privacy Protection Law and its amendments, you have the following rights:

  • Right of access — the right to know whether personal information about you is held and to receive a copy of it.
  • Right of correction and deletion — the right to request correction of inaccurate information or its deletion, subject to legal limitations.
  • Right to object to marketing communications — the right to withdraw your consent to receive marketing communications at any time.

11. Advertising and Marketing Communications

If you have given us your consent and joined the customer club or our mailing list, we may contact you through a variety of communications and via various communication channels, based on the identifying details you have provided to us. Communications from us may include various offers and promotional messages on our behalf. We may also contact you with various service-related messages as well as messages we are required to send by law, even if you have not joined the mailing list.

Such communications may be made through any communication channel we deem appropriate, including by mail, email, landline telephone, mobile telephone, text messages, multimedia messages, electronic messages, social networks, and additional communication channels.

You may contact us at any time and request that we cease sending you promotional materials, by any of the following means:

  • Through the contact form on the Website;
  • By email: info@flamwinery.com;
  • By telephone: 02-9929923;
  • By using the unsubscribe option included in promotional communications (for example, clicking an “unsubscribe” link in the body of any email communication);

Following receipt of your request, the sending of marketing content will cease within a reasonable time. Removal from the marketing mailing list will not prevent the sending of service-related messages required for the management of your account and the supply of products you have ordered.

12. Minors

The Website is intended for adults only. The sale of wine and alcoholic beverages to minors is prohibited by law. If you are under the age of 18, you must speak with your parents and obtain their consent before entering personal details on the Website. We do not knowingly collect personal information from persons under the age of 18; if we become aware that information of a minor has been collected, we will act to delete it promptly.

13. Liability

Use of the Website is entirely at the user’s own responsibility. The information stored by us is secured using appropriate tools designed to protect your privacy and prevent unauthorized access to the information (such as firewall, SSL, and additional protection and encryption measures). However, we cannot guarantee absolute immunity against intrusions into our systems, which may result in disclosure of information, disruptions, or service interruptions. We undertake to make every reasonable effort to protect the Website and the computerized database.

Flam Winery does not warrant that the Website, its information systems, and/or personal information will be absolutely immune from unauthorized access, disruption, breach, loss, disclosure of information, and/or use thereof by third parties. Notwithstanding the measures we take, it is agreed that in the event of intrusion, disruption, breach, loss, disclosure of information, and/or use thereof by third parties, you shall have no claim, demand, and/or cause of action against us, and Flam Winery and anyone acting on its behalf shall not be liable for direct or indirect damages arising therefrom.

The Website may contain links to third-party websites that are not under our control. We are not responsible for the privacy practices, content, use of, and/or reliance upon such websites.

Flam Winery does not undertake to maintain the availability of the Website and/or its content and services at all times.

14. Updates to the Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Material changes will be published on the Website at least 30 days before they take effect. Continued use of the Website following publication of the changes shall constitute consent to the updated version. You should review this policy periodically. The date of the most recent update appears at the top of this page.

15. Consent

By browsing the Website and communicating electronically with the Website and with Flam Winery, and by entering personal details, you acknowledge and confirm that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree to these terms, you must refrain from browsing the Website and/or providing personal information.

16. Reservation of Rights, Severability, and Governing Law

Flam Winery reserves the right to make use of data that is not restricted by law and within the framework of this Privacy Policy.

If any provision of this document is found to be unlawful, void, or unenforceable, such provision shall be deleted and shall not affect the legality and validity of the remaining provisions.

This Privacy Policy shall be governed by the laws of the State of Israel and shall be interpreted accordingly. Exclusive jurisdiction over any matter relating to this policy shall vest in the competent courts in Israel.

17. Contact Details

For any question, suggestion, or issue relating to the handling of your order or use of the Website, you are welcome to contact us through the contact form on the Website, by email at info@flamwinery.com, or by telephone at 02-9929923.