We take particular care to protect your privacy. We have therefore chosen to explain to you what information is collected or retained by us when using the site and its purpose and to present you with a number of emphases and tools to help you protect your privacy.

 

This policy refers to “personal information”, which is information concerning the private affairs of an identified or reasonably identifiable person, who are protected by the law. This policy does not apply to data not pertaining to the private affairs of an identified person and does not apply to corporate bodies.

 

1.The information we collect

  1. In the context of the use of the site and placement of orders through the site, we collect, retain and process various items of information with respect to our customers. Examples of the types of information we collect or may collect:
  2. Personal details, identification details, contact details and personal data – Data including, for example: Full name, residential address, e-mail, telephone numbers, user language, IP address and type of terminal equipment or operating system that you use on the website.
  3. Financial and economic information – Including payment details, credit card details, information relating to payment / non-payment, etc.
  4. Public information and information permitted for use by law, such as: Information from databases of the state, from databases of credit data service companies and information published publicly, such as on various media, on the internet or on social networks, etc.
  5. Information on preferences – Spoken language, choice with respect to mailing and use of information, etc.
  6. Information pertaining to the purchase of products – This information may include, inter alia, details pertaining to the purchase and interest in the various products we provide, including product details, billing details, the purchase date and shipping details.

2.Collection of information

  1. We collect information directly from the customers, from the network, from the uses, from the terminal equipment and from third parties, for example:
  2. Information that you provide to us – We will collect the information you provide about yourself, inter alia, when purchasing products and as part of your interest in such purchase, in inquiries to us, when participating in marketing activities, as part of you joining a mailing list and by any other means you choose to provide us with information.
  3. Information collected automatically – When you use our website, information about you is collected automatically by the Company’s systems and third parties involved in the operation of the site.
  4. Information received from third parties – We may receive information about you from third parties, such as: Credit companies, state authorities, vendors, statutory databases, public information and any other information that you have consented to transfer to the Company. Subject to your privacy settings, we may receive information from operators of social networks with which you have an account. We may process the information retained in our databases.
  5. We will retain the information for as long as necessary in order to achieve the objectives of using the information specified in this privacy policy or for a period of time required by law, whichever is later.

3.Use of the information

  1. The information we collect is used for a variety of purposes, inter alia:
  2. In order to provide you and others with products and to tailor them and the site’s services to the purposes and characteristics of the customers;
  3. For the purpose of carrying out the shipment, preparing and generating invoices and collecting monies for products that you ordered;
  4. For the purpose of communicating with customers for various purposes and including providing service to our customers, marketing and advertising of existing and new products and informing customers of various issues, such as information that we must provide by law;
  5. For the purpose of performing management, control and improvement operations for the Company’s systems, supervision and control of the scope of use of the various services, improvement of the services and products, in order to prevent fraud and misuse, observance of procedures and policy (such as audits, data protection, billing and collection) and legal purposes (such as compliance with statutory requirements and providing information pursuant to judicial orders).

4.Transfer of information to subcontractors, authorities and additional parties

  1. We may transfer the information about you or part of it to third parties and this in order to achieve objectives permitted to us by law. Information will be transferred to entities such as:
  2. Subcontractors and vendors who require the information for the purpose of supplying the products that you purchased from us [such as for the purpose of carrying out the delivery to supply the same, for the purpose of generating invoices, processing information and marketing operations, storing the website on a server, customer service, statistics and research, etc.).
  3. To another person or entity which you have authorized to receive information about you.
  4. Subject to the provisions of the law, the Company may transfer all the information about you in its possession to a third party and this as part of the transfer or assignment of its businesses (in whole or in part) to said third party or as part of a restructuring, the full or partial transfer of an activity, a merger, joint ventures and other transactions relating to the businesses of the Company (including as part of negotiations relating to such transactions) and for the purpose of the continued supply of the products, customer service, sales, collection and the like by the third party. In such case, said third party who receives the information shall be subject to restrictions on the use of the information as such apply to the Company and as detailed in this privacy policy.
  5. The Company will transfer information about you to the state authorities, or to any other person or entity when the transfer of the information is carried out pursuant to a duty or authority under law or in accordance with an instruction of a competent authority, or by virtue of pertinent judicial orders and decisions and as part of the transfer of information to credit data companies.
  6. The Company will transfer information about you to third parties for the purpose of protecting its legitimate interests (for example, within the framework of legal proceedings or proceedings to investigate disputes to which the Company is a party).

5.Advertisements and mailing

  1. In the event that you have given us your consent and joined the customer loyalty program or our mailing list, we may contact you with a variety of appeals and by varied means of communication and this based on the identifying details that you have provided to us. The appeals on our behalf may be various offers and advertising messages from us. In addition, we may contact you with various service-related notices, as well as notices that we are obligated to send by law and this even if you have not joined the mailing list.
  2. Such appeals may be made using any means of communication that we deem appropriate, including by mail, e-mail, landline phone, mobile phone, text messages, multimedia messages, electronic messages, social networks and additional means of communication.
  3. You may contact us at any time and ask that we not send you advertisements. For this purpose, you may contact us using the contact form on the website, by e-mail: info@flamwinery.com, by telephone: 02-9929923, or act in accordance with the removal option appearing in the advertising mailing (such as clicking the removal link on the electronic message).

6.Use of cookies and automated data collection technologies

  1. In order to provide you with faster and more efficient service, to identify you when re-entering the website and to save you, inter alia, from having to re-fill various personal details that you have previously filled out, we use a technology called “Cookies“, which are a unique internal marking recorded in the end user’s browser and other technologies such as Google Analytics or Pixel (hereafter – “automated collection technologies“). The automated collection technologies are not computer software and do not have the ability to read other information or perform any operations on your computer or mobile phone. Some of the automated collection technologies expire when you close the browser and others are saved on the device or computer.
  2. The automated collection technologies enable us to monitor the activity you perform on the website and to improve the browsing and service experience, as well as data protection. Furthermore, the automated collection technologies are used by us in order to improve marketing activities on the website. For instance, the automated collection technologies enable us to collect and characterize various data about the customers and about how the online services are used, operations executed with them, use preferences, advertisements to which they were exposed, tailoring services and products to the user’s personal preferences or needs and tailoring and targeting advertisements and marketing content according to the information and data collected and processed.
  3. For this purpose, the automated collection technologies collect and transfer information, including on you activities on the website, as well as information about the terminal equipment from which the browsing is carried out. This information includes, inter alia, the operating system version, type of browser, IP address, time spent on the site or on any page, geographic location, etc.
  4. The Company may permit companies and third parties to use the site in order to advertise their services.
  5. If you do not wish to allow us to collect information about you through the use of automated collection technologies, you have the option to avoid this by changing the settings of the browser and/or the terminal equipment that you are using. You may also delete the automated collection technologies in your computer at any time. However, disabling the automated collection technologies may also result in you not being able to use some of the services and features on the site. Changing the browser or computer settings, as stated, is at your own risk.

7.Additional issues pertaining to your privacy

  1. The information retained by us is secured by appropriate tools designed to protect your privacy and prevent unauthorized intrusion into the information (such as Firewall, SSL and additional protection and encryption measures). However, we cannot guarantee absolute invulnerability against intrusions into our computers, which may lead to the disclosure of information, disruptions or interruptions to the service. We undertake to make our best efforts to protect the site and the computerized database, but it is agreed that in the event of an intrusion, disruption, breach or disclosure of information, you will have no allegation or complaint against us.
  2. You may inspect the information (as defined in Section 7 of the Privacy Protection Law) that we keep about you. If the information that we keep about you is incorrect, inaccurate or incomplete, you may request that we correct it and even request that we delete the same (excluding information that we are obligated to retain in accordance with the law).

 

Version 01 – March 2024